Thank you for shopping on figurefree.com.
Online purchase made through figurefree.com can be
returned or exchanged within 15 days from the delivered date.
Order Cancellation
If you want to cancel the order, please contact us （[email protected]）and provide your order number and state the reason.
- a. For orders cancelled within 24 hours of purchase but have not been
shipped, we will offer a full refund.
- b. For orders cancelled after 24 hours of purchase but have not been
shipped, we will offer a partial refund after charging a 15% cancellation
fee.
- c. We will NOT accept order cancellation request if the orders have
been shipped. Please apply for return after receiving the package.
- d. Generally, you will receive a refund within 5 to 15 business days.
(If no refund is received within 30 days, please contact us via email)
Return/Exchange Process
- a. All return/exchange items must be returned unworn, undamaged,
unwashed and with all the original labels attached in original packaging.
If not, the buyer is responsible for all incurred fees and there will be
no refund.
- b. Items can be returned or exchanged within 15 days from the
delivered date. Note that overdue requests may not be accepted.
- c. Return shipping fees are at the customer's own expense.
- d. We do not accept returned items that were sent back directly
without notifying us first.
Step 1: Please email our customer service
representatives at [email protected] to get a return authorization and
return address, stating your order number and reason for return.
Step 2: After receiving your email with exchange/return
request, our customer service representatives will send the
exchange/return instructions back to you via email. Please follow the
instructions to process the exchange/return.
Step 3: You will receive refund within one week or have an exchange
order processed after we receive your package. We'll email you once processing
your refund or exchange and the refund will be issued to your original payment
method. Generally, you will receive a refund within 5 to 15 business days.
(If no refund is received within 30 days, please contact us via email)
Contact Us
If you run into any issues, feel free to drop us an email
at [email protected]